Playaside - Privacy Policy

Effective date: 4 Jan 2026
Last updated: 29 Jan 2026

This Privacy Policy explains how PLAYASIDE LTD (“Playaside”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you use the Playaside mobile applications, websites, and related services (the “Service”).

If you do not agree with this Privacy Policy, please do not use the Service.

1) Who we are / Contact

• Controller: PLAYASIDE LTD
• Registered address: Apartment 21 kent court, new bernard street, st1 3fd
• Email: hello@playaside.com

If you have questions or requests about privacy, contact us athello@playaside.com.

2) What personal data we collect

We collect personal data in the following categories (depending on how you use the Service):

2.1 Account and profile

• Name, email address
• Profile photo/avatar and other profile details you choose to provide
• Authentication data (e.g., sign-in via Google; we donot store your Google password)
• Country (used for features like wallet currency, payouts eligibility, and compliance)

2.2 Communities, matches, and activity

• Communities you create/join, roles (e.g., member/captain/admin/manager)
• Match participation, availability status, team selection/draft participation, bookings
• Preferences and settings (where available)

2.3 Messages and content you share

• Match chat, community chat, and private messages you send/receive
• Files you upload (e.g., images), and related metadata

2.4 Payments, wallet, and payouts

If you use paid features, we may collect:

• Transaction records (e.g., wallet top-ups, match charges, refunds/adjustments)
• Payment status and identifiers returned by our payment provider(s)
• Payout onboarding status (for eligible organizers/managers)

Important: Payment card details are handled by our payment provider(s) (e.g., Stripe). We generally do not store full card numbers.

2.5 Device, usage, and technical data

• Device identifiers and app/browser information
• IP address, approximate location derived from IP, logs and diagnostic events
• Cookies and similar technologies for web sessions (where applicable)
• Push notification tokens (e.g., for delivering notifications)

2.6 Location data

The Service may use location information you provide (such as city/country) and may process location-related data to support match discovery and venue experiences. Where precise location is used, we will request permission via your device/app prompt.

3) How we use personal data

We use personal data to:

• Provide and operate the Service (accounts, communities, matches, real-time updates, chat)
• Process payments, wallet operations, refunds, and (where applicable) payouts
• Communicate with you (transactional emails, service messages, support)
• Send notifications (e.g., chat/match updates, reminders), subject to your settings
• Prevent fraud, abuse, and security incidents; enforce our Terms & Conditions
• Maintain and improve the Service (debugging, performance monitoring, feature improvement)
• Comply with legal obligations (e.g., tax, accounting, anti-fraud, regulatory requirements)

4) Our legal bases (UK GDPR)

Where the UK GDPR applies, we process personal data under one or more of these legal bases:

• Contract: to provide the Service you request (e.g., account, match participation, chat, payments).
• Legitimate interests: to secure, improve, and market the Service, prevent abuse, and operate communities and events effectively (balanced against your rights).
• Legal obligation: to meet legal, tax, and regulatory requirements.
• Consent: where required (e.g., certain marketing communications, precise device location, push notifications depending on platform settings).

You can withdraw consent at any time (where consent is the basis), which will not affect processing already carried out.

5) How we share personal data

We may share personal data:

5.1 With service providers (processors)

We use vendors to run the Service, such as:

• Payment processing (e.g., Stripe) for payments and payouts
• Cloud hosting and storage (e.g., file storage providers)
• Email delivery for transactional emails
• Push notification services to deliver notifications
• Error monitoring / logging to diagnose issues and improve reliability

These providers are permitted to process personal data only to provide services to us, under contractual safeguards.

5.2 With other users (as part of the Service)

Your profile and activity may be visible to other users depending on how you use the Service, such as:

• Your name/avatar within a community or match
• Messages you send in chats
• Your participation/availability and team assignment for a match

5.3 For legal and safety reasons

We may disclose personal data if we believe it is reasonably necessary to:

• Comply with law, regulation, legal process, or governmental request
• Protect the rights, property, or safety of Playaside, our users, or the public
• Prevent or investigate suspected fraud, abuse, or security issues

5.4 Business transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

6) International transfers

Some of our providers may process data outside the UK. Where personal data is transferred internationally, we use appropriate safeguards such as the UK International Data Transfer Agreement, UK Addendum to EU SCCs, adequacy decisions, and/or equivalent contractual and technical protections.

7) Data retention

We retain personal data only as long as needed for the purposes described in this Privacy Policy, including:

• Providing the Service (e.g., maintaining your account and delivering messages)
• Meeting legal, accounting, and tax requirements (especially for payments/transactions)
• Resolving disputes and enforcing agreements

Retention periods vary by data type and legal requirements. You can request deletion as described below, but some data may need to be retained (e.g., transaction records) to comply with law.

8) Security

We use reasonable administrative, technical, and organisational measures designed to protect personal data. However, no system is 100% secure; you use the Service at your own risk and should protect your account credentials.

9) Your rights (UK GDPR)

Depending on your location and applicable law, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise rights, contact hello@playaside.com. We may need to verify your identity before fulfilling requests.

Complaints

If you are in the UK and are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO).

10) Children

The Service is not intended for children under 13. If you believe a child has provided personal data to us without appropriate consent, contact us and we will take steps to delete it where required.

11) Cookies (web)

If you use our web properties, we may use cookies and similar technologies to keep you signed in, maintain sessions, and support security and performance. You can control cookies through your browser settings (some features may not work without cookies).

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice (e.g., in-app notice or email). Your continued use of the Service after the effective date means you accept the updated policy.